FREE WORLDWIDE SHIPPING ON ALL ITEMS .

Menu

Frequently Asked Questions

 

GENERAL: If you have a burning question, we hope to answer it here in our Frequently Asked Questions.

Treat our website as your personal shopping assistant. If you have any questions or queries about our operations or your order, please consult our customer’s most popular Frequently Asked Questions below.

 If we have not listed your question here, we welcome you to contact our Customer Services department on xxxx or via email at xxxxxxxx. We’ll do everything we can to assist you.

1.Do I Need To Create An Account To Order From FreshFashionDesign.com?

No .but  We’re recommend to making your shopping experience as carefree as possible.
By creating a personalized account, you’ll be able to keep all of your details and check on the status of your orders in one easy place. Registering with us also comes with a whole host of other benefits.

 2.How Do I Make A Purchase?

Shopping on freshfashiondesign.com has been designed to be effortless and enjoyable. Once you are registered you can place orders until your heart’s content by adding items to your shopping bag and progressing through to the online checkout.

For more details on how to Create An Account click here. >

 3.How Can I Be Sure My Personal Information Remains Private?

We know some things are best kept to ourselves, that’s why we adhere to a strict Privacy Policy.

Your security is imperative to us.

4. Do You Offer Free Shipping?

As an international fashion destination, our designers and customers are spotted across the globe. We leave shipping costs (or lack thereof) to the discretion of our designers, to ensure everyone gets the best possible price.

Visit our Shipping Options & Charges page for more information.

5. If I Have a Complaint About a Designer, What Can I Do?

While we pride ourselves on excellent customer service, we understand things don’t always go according to plan.

Please direct any disputes, complaints or compliments about designers to our Head Office, via the Contact Us page.

6. How Can I Return or Exchange Merchandise?

Whether the fit isn’t quite right or the garment doesn’t look exactly how you imagined, we’re more than happy to organize an exchange or refund.

Please see our Returns page for more information.

7. What Should I Do If I Have Forgotten My Password?

That’s no problem at all. To re-set your password simply follow the ‘Forgotten Password’ link on the ‘Sign In’ page. 

8.  How Can I Pay?

freshfashiondesign.com accepts most payment methods including most credit card, debit cards; comprising Visa, MasterCard, American Express, Delta, Visa Electron, Maestro, JCB and Paypal. Some cards may require an additional authorization from the issuing bank. If you would prefer to place an order by telephone, you can call Customer Services on xxxxxxx.

9. Why Has My Order Not Arrived?

We apologize for any delay you may be receiving. You can track your order through your Account. Sign in here to view this page. >

10. Can I Cancel An Order?

Yes, that’s no problem, we can accept a cancellation. Please inform us if for any reason you need to cancel your order by clicking here.

However if your order has already been processed, we have no way of stopping its dispatch to you. You will of course be able to return the item/s once they arrive with you.

For more information see our Returns & Exchanges page.

11. Will I Be Liable For Any Taxes On My Purchase?

freshfashiondesign.com are pleased to ship internationally. If import delivery duties apply to your country, you may be required to pay import duties upon receipt of your order, depending on the customs authority where you live.

12. I Have Only Received Part of My Order

If your order comprises of items from different designers, your order may be sent in separate packages. Please contact our Customer Services who will be able to advise you further.

13. Which Countries Do You Ship To?

Currently freshfashiondesign.com is delighted to deliver to any worldwide destination covered by DHL, Express or UPS facilities.

14. Will I Need To Sign For My Order?

Yes, to ensure the safety of your parcel, we require a signature upon arrival at the desired delivery address.

15. When Can I Expect My Refund?

If you have returned your order to us, we will process this and payment will then be refunded to you within 14 working days. Please note: any Shipping Costs you incurred cannot be refunded, unless your item/s are faulty.

16.Does freshfashiondesign.com Offer Gift Cards?

Unfortunately not yet, but watch this space!

17.Does freshfashiondesign.com Have Sales?

Yes, the best way to be kept informed of our seasonal sales and promotional offers is by registering your details and we can contact you as soon as great deals are on our website. Register here. >


 If we’ve not answered your query in the above, please contact us here and our Customer Services team will be happy to help and will provide you with a tailored response within 24 hours.Don’t be hesitate to ask us for any other information, we welcome your questions!